July's Special - 5% Off Storewide - Use Code: AUSJUL5

Contact Us

We believe that an excellent customer service is one of our core values and strengths. Our team is always here to assist you for any question and matter.

You may get in touch with us via following ways

  • Chat: via the chat icon on the right-bottom part of your screen
  • Email: support@ausgo4wd.com.au
  • Phone: 0479 166 288 (working days 9:30 - 16:00)
  • Visit us: 8/143-145 Canterbury road, Kilsyth, VIC 3137 (working days 9:30 - 16:00)
  • Contact form as below

Contact form

FAQs

Ordering

Will this item fit my car?

All our products are customized for each vehicle! If you are unsure or unable to find the accessory for your vehicle's specific model and year of manufacture, please do not hesitate to contact us before placing an order. Our customer support team will be happy to help you to check and confirm.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to cancel it automatically. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery. If we are unable to obtain your request in time, we may not be able to replace or cancel your order.

As a reminder, we accept exchanges and returns. Should the item(s) not work out, you can still contact us to change your mind after receiving it.

What payment methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards, which can be found via the icons in the footer.

Can I come to your store and see samples/purchase?

Sure! We believe that the quality of our actual product will impress you more. Please contact our customer service team to make an appointment.

For the most intuitive perspective, you can also visit our YouTubeFacebookTikTok pages at any time for videos of our actual product testing in the car.

Shipping

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

How long will it take to receive my order?

It depends on where you are. Orders processed here will take 0-1 business days to be dispatched from Melbourne and 1-7 business days to arrive in metro areas. Remote areas deliveries can take 7-16 days. Delivery details will be provided in your confirmation email.

Do you ship overseas?

We currently only ship to Australia and New Zealand. We are constantly growing and expanding upon our original vision. We will stocking more product and look forward to entering new areas in the future.

Returns and Refunds

I have received a faulty or incorrect item?

No worries at all. If you think there is a problem with the item you have received, please email our customer support team with your order number or order name. Please include a brief description of the problem you have encountered and photos showing the problem.
Please contact us as soon as possible and keep the item in the same condition as when you received it. We will normally reply within 24 hours.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Items must have been purchased on our offical store. Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, and include all the original packaging.

How long will it take to receive my refund?

When we receive the item(s), refunds will be initiated immediately. However, the actual arrival time of the refund varies from banks.

Warranty

What is your warranty policy?

We stand behind the quality of our products and offer a minimum of 1-year warranty and a maximum of 6-year warranty on different categories of purchases. The specific warranty period can be found in the listing description. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

What is not covered under the warranty?

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by improper installation, misuse, accidents, modifications, or unauthorized repairs.