Shipping policy
1. Order Dispatch
In-stock orders are usually dispatched the next business day after payment is received, excluding weekends and public holidays.
Pre-order items and products with a different dispatch timeframe stated on the product page are excluded. Please check the relevant product page before ordering.
2. Shipping from Our Warehouses
Orders may be dispatched from our warehouses in VIC, QLD or WA, depending on stock availability and your delivery location.
Items stored in different warehouses or requiring separate packaging may be shipped in multiple parcels and arrive on different days.
3. Shipping Costs
Free shipping is available on eligible products to selected delivery locations within Australia. Larger or bulky products, and deliveries outside these areas, may attract additional freight charges.
Shipping costs depend on the packaged size of the products, delivery location and available carrier service. Any applicable shipping charges will be displayed at checkout before you confirm and pay for your order.
4. Estimated Delivery Times
The following estimates apply to deliveries within Australia, starting from the date of dispatch:
- Most metro and regional areas: 2–7 business days.
- Remote and rural locations: 7–14 business days.
Delivery times vary depending on the dispatch warehouse, carrier, delivery route and destination. Interstate deliveries may take longer, including orders sent to WA from our eastern-state warehouses.
Deliveries to New Zealand are estimated to take 7–14 business days from dispatch. Customs clearance and delivery to rural or remote locations may take longer.
These timeframes are estimates rather than guaranteed delivery dates. Peak periods, public holidays, extreme weather and other transport disruptions may cause delays.
We use carriers including Australia Post, Aramex and CouriersPlease, depending on the order and destination.
5. Order Confirmation and Tracking
After placing your order, you’ll receive a confirmation email at the email address provided at checkout.
Once your order has been dispatched, you’ll receive a dispatch email with tracking details. Separate shipments may have separate tracking details.
If you haven’t received an email, please check your spam or junk folder. If only part of your order has arrived, check for additional dispatch emails or contact us with your order number and the items received.
6. PO Box Delivery
PO Box delivery is available for most smaller items with a packaged length under 1.05 m. Longer or bulky products, such as roof racks, bonnet protectors, ute mats and tub liners, side steps and some weather shields, generally require a street address.
If you’re unsure whether your order can be delivered to a PO Box, please contact us before ordering.
7. Delivery to New Zealand
We ship eligible products from our Australian warehouses to New Zealand. Longer or bulky products, including roof racks, bonnet protectors, ute mats and tub liners, side steps and some weather shields, may not be eligible. Please contact us before ordering these products to confirm shipping options.
For faster local delivery, we recommend checking AUSGO New Zealand first. Products in stock locally can be dispatched from Auckland when ordered through our NZ store.
Our Australian store offers a wider range of products and vehicle fitments, including options that may not be available on the NZ store. Orders placed through our Australian store are dispatched from Australia, with applicable international shipping charges displayed at checkout.
If any import charges apply on arrival in New Zealand, they are payable by the customer and are not included in the shipping charges shown at checkout.
8. Pre-Orders
Pre-order items are dispatched once stock arrives and is ready to ship. Please refer to the product page for the estimated dispatch date.
Arrival dates are estimates and may change due to freight or other delays. If your order includes both in-stock and pre-order items, please contact us to confirm whether they will be shipped together or separately.
9. Express Delivery
Please contact us before placing your order if you require express delivery. Send us your delivery address, postcode and the products you wish to purchase so we can check available services and provide a quote.
Express delivery availability depends on the product and destination. We’ll confirm the available option and estimated delivery time before you proceed.
10. Click & Collect
Free Click & Collect is available at selected warehouse locations in Melbourne (VIC), Brisbane (QLD) and Perth (WA), subject to local stock availability.
Check the product page for stock at each location and checkout for available pickup options.
Bundles and multi-item orders may include items stored at different locations. If the complete order is unavailable at your preferred location, contact us to discuss collecting available items first or other arrangements where possible. You can also select delivery at checkout, with any applicable shipping charges displayed before payment.
To arrange collection:
- Choose an available pickup location at checkout and complete your order.
- Check your email. We’ll usually contact you within one business day to arrange collection.
- Reply with your preferred collection date and time, and wait for our confirmation.
- Visit the confirmed pickup location at the agreed time and bring your order number.
Collection is available on weekdays, excluding public holidays. Hours vary by location. Please contact us before visiting and wait until we confirm your items are ready for collection.
11. Delivery Address Changes
Please check your delivery address and email address carefully before confirming your order.
If you need to change your address, contact us as soon as possible with your order number and the correct details. We’ll do our best to update the address before dispatch, but changes may not be possible once the order has been dispatched.
If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend it.
12. Missed Deliveries and Uncollected Parcels
Please follow the carrier’s notification to arrange redelivery or collect your parcel from the nominated location within the specified timeframe.
If your parcel is returned to us because it was not collected or delivery could not be completed while you were unavailable, you’ll need to pay the additional shipping cost before we resend your order.
13. Delayed, Missing or Damaged Parcels
Check your tracking link for the latest updates. If delivery is taking longer than expected, tracking shows your parcel as delivered but you haven’t received it, or it arrives damaged, please contact us with your order number and details of the issue.
For damaged deliveries, please include photos of the packaging and affected items, and keep both while we review the matter.
We’ll investigate with the carrier where needed and help resolve the issue, including arranging a replacement or refund where appropriate. Carrier investigations may take several business days.
Nothing in this policy limits your rights or remedies under applicable consumer law.
14. Contact Us
For delivery enquiries, contact us with your order number, or your postcode and the products you’re interested in.
AUSGO 4X4 Accessories Pty Ltd
Email: support@ausgo4wd.com.au
Website: ausgo4wd.com.au