Refund policy

1. 30-Day Change-of-Mind Returns and Exchanges

If you’ve changed your mind or ordered the wrong item, please contact us within 30 days of receiving your order to request a return or exchange.

To qualify, items must be:

• Brand new, unused and in resalable condition.
• Returned in their original packaging.
• Complete with all supplied parts and accessories, without damage.

Please contact us before sending anything back so we can confirm eligibility and provide the correct return address and instructions.

Change-of-mind requests made more than 30 days after delivery, or returns that do not meet these conditions, will not be accepted unless we have agreed otherwise in writing.

2. Return and Exchange Shipping Costs

For change-of-mind returns and exchanges, you are responsible for:

• Return shipping costs.
• Original delivery costs.
• Shipping costs for any replacement item.

These costs also apply if you change your mind after your order has been dispatched, including while it is in transit.

Please contact us to confirm the applicable costs and expected refund before proceeding.

3. Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty or differs from what you ordered, please contact us as soon as possible with your order number, a description of the issue and clear photos showing the problem.

We will review the information provided and may request additional photos, videos or a product inspection to confirm the issue and determine the next steps.

If we supplied an incorrect item, we will arrange a return and provide a refund or the correct replacement, subject to availability, at no cost to you.

If a product fault is confirmed, we will arrange an appropriate solution, such as a repair, replacement or return for a refund, at no cost to you.

4. Vehicle Fitment Support

Our products are designed to fit the vehicles specified in each product listing, subject to the fitment notes and exclusions shown on that page.

Please check the listed model, year, body style and any relevant configuration details before ordering. Contact us if you need help confirming compatibility.

If you ordered the correct product for your vehicle but it does not fit as described, please contact us. Once the fitment issue is confirmed, we will arrange a return for a refund at no cost to you, or an exchange where a suitable replacement is available.

To help us assess the issue, please provide:

• Your order number.
• Your vehicle’s make, model, year and relevant configuration.
• Clear photos of the items received, including any product or packaging labels showing the intended model and year.
• Photos or videos clearly showing the fitment issue.

Where possible, check the fit before removing adhesive backing or permanently securing the product. If something appears incorrect, we recommend contacting us before making adjustments. Modified items are not eligible for change-of-mind returns.

If you selected the wrong vehicle or product, your request will generally be assessed under our change-of-mind policy, unless the selection resulted from incorrect information or advice provided by us.

5. How to Arrange a Return

Step 1: Contact Us

Email support@ausgo4wd.com.au with your order number, the item you wish to return, your reason and clear photos relevant to your request.

Step 2: Receive Instructions

We’ll review your request and confirm the return address, next steps and any applicable costs.

Step 3: Pack Securely

Include your order number or the name used on your order, together with all relevant parts and accessories. Pack the items securely, preferably in their original packaging, to protect them during transit.

Step 4: Send Your Return

Return the item to the confirmed address as instructed. If arranging your own postage, use a tracked service. Please confirm the return address with us before posting or visiting.

6. Refund Processing

Returns sent to our nominated post office are usually collected twice a week. If tracking shows that your parcel has arrived at the post office, please allow a few business days for collection and inspection before your refund is processed.

Once your return has been assessed, we will confirm the outcome and process any approved refund promptly.

Refunds will be issued to your original payment method unless otherwise agreed. Your bank or payment provider may take additional time to make the funds available.

7. Before Installation

Please inspect your items and read the supplied instructions before installation. If you notice damage, missing parts or a possible fitment issue, we recommend contacting us before proceeding.

Our change-of-mind policy does not cover items damaged through misuse, unauthorised modification or incorrect installation.

8. Consumer Rights

Our products are covered by applicable consumer guarantees, including those under the Australian Consumer Law.

Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded.

9. Contact Us

For return, exchange or product enquiries, please contact us before sending your item back.

AUSGO 4X4 Accessories Pty Ltd
Email: support@ausgo4wd.com.au
Website: ausgo4wd.com.au