Delivery Policy
Where Do We Deliver?
We deliver Australia-wide and to New Zealand.
- Short items (under 1.05 m) can be sent to PO Boxes.
- Long items (over 1.05 m) require a street address and cannot be shipped to New Zealand.
When Do We Despatch?
All orders are usually despatched within 24 business hours after payment is received.
Delivery Hours
Deliveries are made Monday to Friday, between 10 am and 2 pm.
Shipping Information
Once your order is placed, a confirmation email will be sent to the address you provided (please ensure it’s correct).
After despatch, you’ll receive another email containing your tracking details.
For any questions regarding your shipment, please contact us at:
support@ausgo4wd.com.au
Delivery Costs
Most small items include free shipping.
However, larger or bulky products such as floor mats, bonnet protectors, side steps, and roof racks, may incur additional freight charges.
Shipping costs depend on the courier, destination, and size of the item.
We cover part of the cost under our standard free shipping rate, and any additional charge will be shown at checkout before you confirm your order.
Delivery Times
Estimated delivery times are:
- 2 – 7 business days for most metro and regional areas
- 7 – 14 business days for remote or rural locations
During peak periods or unforeseen events (e.g. natural disasters), delivery times may be delayed.
To provide the best rates, we use a range of trusted carriers such as Australia Post, Aramex, and Courier Please to deliver your orders.
Express Delivery
If you require express delivery, please contact us before placing your order.
Email us your delivery address, postcode, and the products you wish to order — we’ll provide a quote for express postage (via Australia Post or TNT) and arrange it once confirmed.
AUSGO 4X4 Accessories Pty Ltd
Email: support@ausgo4wd.com.au
Website: ausgo4wd.com.au