Privacy policy

AUSGO 4WD Accessories is operated by AUSGO 4X4 Accessories Pty Ltd (“AUSGO”, “we”, “us” or “our”). We respect your privacy and take reasonable steps to handle your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit ausgo4wd.com.au, purchase our products, apply for a wholesale account or communicate with us.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact and account details: your name, email address, telephone number, billing and delivery addresses, and account information.
• Order and transaction information: products purchased, payment status, transaction references, delivery details, and return or warranty history.
• Enquiry and support information: messages, vehicle make, model and year, and any photos, videos or other information you provide when requesting assistance.
• Business information: business name, ABN, contact details and sales channels provided in a wholesale application.
• Marketing preferences: subscription status, communication preferences and interactions with our marketing emails.
• Website usage information: IP address, browser and device information, pages viewed, referring websites, and browsing or shopping activity collected through cookies and similar technologies.

Payment information is processed through our payment service providers. The information available to us depends on the payment method and provider used.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Place an order or create an account.
• Contact us by email, phone, live chat, social media or website form.
• Request product, installation, delivery, return or warranty assistance.
• Subscribe to marketing communications.
• Submit a review, enter a promotion or complete a survey.
• Apply for a wholesale account.

We may also receive information from service providers involved in payments, deliveries, reviews, customer support and business operations.

Certain device and usage information is collected automatically when you use our website, as explained in Section 6.

If you do not provide information needed to process an order or respond to an enquiry, we may be unable to provide the relevant service.

3. How We Use Personal Information

We use personal information to:

• Process payments, fulfil orders and arrange delivery or collection.
• Manage customer and wholesale accounts.
• Respond to enquiries and provide product or installation support.
• Handle returns, refunds, warranty claims and complaints.
• Send order confirmations, tracking updates and other service communications.
• Request feedback or product reviews.
• Send marketing communications where we have your consent or are otherwise permitted by applicable law.
• Understand website use, measure advertising performance and improve our products and services.
• Support relevant advertising and remarketing, subject to applicable requirements and available privacy settings.
• Detect and prevent fraud, misuse and security incidents.
• Maintain business records and meet legal obligations.

4. Marketing Communications

Where permitted, we may send product news, offers, shopping reminders and other marketing communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting support@ausgo4wd.com.au.

We will action unsubscribe requests within five working days. Unsubscribing from marketing does not stop essential communications about your orders, deliveries, refunds or service enquiries.

Email marketing preferences are separate from cookie and advertising preferences, which are explained in Section 6.

5. Sharing Personal Information

We may share relevant personal information with service providers that help us operate our business, including:

• E-commerce, website hosting and cloud storage providers.
• Payment processors and fraud prevention services.
• Couriers, warehouses and logistics providers.
• Order, inventory and accounting system providers.
• Email marketing, review and customer support platforms.
• Analytics and advertising providers.
• Professional advisers, including accountants, insurers and legal advisers.

Our online store is hosted on Shopify. Depending on the services and features involved, other providers may include Klaviyo, Judge.me, Google and Meta.

We take reasonable steps to limit the information shared to what is relevant to the service or purpose. Some providers process information on our behalf, while others may also handle information under their own privacy policies and applicable terms.

Some service providers may store or process personal information outside Australia. We take reasonable steps to protect personal information shared with these providers.

We may also disclose information where required or authorised by law, to respond to lawful requests, or to protect legal rights and address suspected fraud or unlawful activity.

6. Cookies and Tracking Technologies

Our website and service providers may use cookies, pixels and similar technologies to:

• Operate shopping carts, account access and checkout functions.
• Remember preferences and improve website functionality.
• Understand how visitors browse and use our website.
• Measure the effectiveness of marketing campaigns.
• Support relevant advertising and remarketing on other platforms.

Some technologies are provided by third parties, such as Shopify, Google and Meta.

You can manage cookies through your browser settings and, where available, our website’s privacy controls. Relevant providers may also offer advertising preference settings.

Blocking or deleting cookies may affect some website functions. Browser settings may not control all information shared through other technologies or service integrations.

7. Security and Storage

We hold information electronically through our business systems and service providers, and may also hold paper records where needed.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure.

8. Retention and Deletion

We retain personal information for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, warranty administration, accounting, dispute resolution and legal obligations.

When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable retention requirements.

You may request deletion of your account or personal information by contacting us. We will assess your request in accordance with applicable requirements. Certain transaction and other records may need to be retained even after an account is closed.

9. Access and Correction

You may request access to, or correction of, the personal information we hold about you by emailing support@ausgo4wd.com.au.

We may need to verify your identity before acting on a request. We will respond within a reasonable time. If we decline your request, we will explain the reason and how you can raise a complaint.

Please let us know if your contact or delivery details change so we can keep our records accurate.

10. Third-Party Websites

Our website may contain links to other websites or services. Their handling of personal information is governed by their own privacy policies.

We recommend reviewing those policies before providing personal information.

11. Privacy Questions and Complaints

If you have a privacy question, request or complaint, please email support@ausgo4wd.com.au with details so we can investigate.

We aim to respond to privacy complaints within 30 days. If more time is needed, we will let you know.

12. Changes to This Policy

We may update this policy to reflect changes to our practices, services or applicable requirements. The current version will be published on our website with an updated revision date.

Where appropriate or required, we will provide additional notice of significant changes.

AUSGO 4X4 Accessories Pty Ltd
Website: ausgo4wd.com.au
Email: support@ausgo4wd.com.au